Terms and Conditions

These Terms and Conditions govern your use of the Betroom24 Casino platform and the services it provides. By registering an account or using any part of the platform, you agree to be bound by these terms in full. Please read them carefully before proceeding.

Eligibility

To create an account and participate in any games or betting activities on Betroom24 Casino, you must meet the following requirements:

• Be at least 18 years of age
• Be a legal resident of a jurisdiction where online gambling is permitted
• Not be listed on any self-exclusion register or restricted player database
• Provide accurate and truthful personal information during registration
• Hold only one active account on the platform

Betroom24 reserves the right to request identity verification documents at any time. Accounts found to belong to players who do not meet eligibility criteria will be suspended pending review.

Account Registration and Security

Each player may hold only one registered account. Creating duplicate accounts will result in the forfeiture of any bonus funds and may lead to permanent account closure. Players are responsible for maintaining the confidentiality of their login credentials. Any activity conducted under your account is your responsibility.

If you suspect unauthorized access to your account, contact support immediately at support@betroom24.ca.

Know Your Customer (KYC) Verification

Betroom24 Casino is required to conduct identity and source-of-funds verification in accordance with applicable regulations. Players may be required to submit:

• Government-issued photo ID (passport, driver’s licence)
• Proof of address (utility bill or bank statement, dated within 90 days)
• Payment method verification documents

Withdrawals may be held until verification is complete. This process protects both the player and the platform from fraud and money laundering.

Bonus Terms

Welcome Bonus

The welcome bonus of 100% up to C$3,500 plus 25 free spins is available to new players making their first qualifying deposit of C$20 or more. The bonus is subject to the following conditions:

Abusing the bonus system – including but not limited to placing low-risk bets to satisfy wagering requirements or using betting patterns deemed irregular – may result in bonus cancellation and account review.

General Promotion Rules

• Promotions are available to eligible registered players only
• Betroom24 reserves the right to modify or withdraw promotions at any time
• Only one active bonus can be held at a time unless otherwise stated
• Bonus funds are not withdrawable; only winnings derived from completed wagering are cashable

Deposits and Withdrawals

All deposits must originate from a payment method registered in the player’s own name. Third-party payments are not accepted and will be returned minus applicable processing fees.

Minimum withdrawal amounts and processing times vary by method as outlined in the banking section of the platform. Betroom24 does not charge player-side withdrawal fees; however, your financial institution may apply its own charges.

Responsible Gambling

Betroom24 Casino is committed to promoting responsible gambling practices. The following tools are available to all registered players:

• Deposit Limits – Set daily, weekly, or monthly caps
• Session Time Reminders – Receive alerts after defined playing periods
• Loss Limits – Restrict losses over a set period
• Self-Exclusion – Request temporary or permanent account closure
• Reality Checks – Periodic on-screen notifications of time spent and amount wagered

To access these tools, navigate to the Responsible Gambling section in your account settings.

Problem Gambling Resources in Canada

If gambling is causing harm to you or someone you know, free support is available:

• National Problem Gambling Helpline: 1-866-531-2600 (24/7)
• Gamblers Anonymous Canada: available via betroom24.ca/play
• GamCare: available via betroom24.ca/play
• Email Support: support@betroom24.ca

Intellectual Property

All content on the Betroom24 platform, including software, graphics, game content, logos, and text, is the intellectual property of Betroom24 or its licensed providers. Unauthorized reproduction, distribution, or modification of any content is strictly prohibited.

Limitation of Liability

Betroom24 Casino shall not be liable for any loss of data, service interruptions, or technical failures beyond its reasonable control. Players accept that online gambling involves financial risk and that the platform does not guarantee winnings.

Governing Law

These Terms and Conditions are governed by applicable laws and regulations. Disputes shall first be addressed through the platform’s internal complaints procedure before escalation to any relevant regulatory authority.

Amendments

Betroom24 reserves the right to amend these Terms and Conditions at any time. Continued use of the platform following any amendment constitutes acceptance of the updated terms. Players are encouraged to review this page periodically.